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How playstar Handles Your Personal Data

This Privacy Policy explains exactly what personal data playstar collects when you open an account, how we store it, and who we share it with — so you…

Data collected transparentlySecure account storageUPI & Paytm transaction privacyYour right to request data deletionIndia-region data handling

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What This Policy Covers for Your Account

playstar Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account with playstar, we collect the details you provide during registration — name, email address, mobile number, and payment identifiers such as your UPI handle, Paytm wallet ID, or PhonePe-linked number. We use this data to process transactions, verify your identity, and

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keep your account secure. We do not sell your personal data to third parties for marketing. Data shared with payment processors like UPI, Paytm, and PhonePe is limited strictly to what is required to complete your deposit or withdrawal. Our servers apply encryption at rest and
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in transit, and access to your account records is restricted to authorised personnel on a need-to-know basis. This policy applies to Indian account holders where access is permitted under local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA CONTACT PATHS

Reach Us About Your Privacy Rights

Email Privacy Desk Send your data access request, correction notice, or deletion request to our dedicated privacy email. We aim to respond within 72 hours on business days and confirm receipt immediately on submission.

Live Chat Support Our in-platform live chat is available around the clock. Start a chat session from your account dashboard to ask any question about how your data is being used or to flag a concern quickly.

Help Centre Ticket Submit a formal privacy ticket through the Help Centre and track its status in real time. Tickets are routed directly to the data team, separate from general account support queues.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

playstar applies layered security across every stage of data handling — from the moment you enter your details to the day you request account closure.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most.

Account Security Layers

Every account uses password hashing and optional two-factor authentication via your registered mobile number.

Data Retention Period

We retain your account data for as long as your account remains active and for a defined period after closure…

Payment Data Handling

Transaction records linked to UPI, Paytm, or PhonePe are kept only for the duration required to resolve disputes.

Who to Contact for Changes

To update, correct, or delete any personal detail on your account, contact our privacy desk by email or raise a…

Third-Party Data Sharing

Data is shared with third parties only where legally required or where it is necessary to deliver a service you…

Your Privacy Policy Questions — Answered

The questions below cover the data rights and account privacy concerns we hear most often. If your question is not listed here, our live chat team can answer it directly from your account dashboard.

We collect your name, email address, mobile number, date of birth, and the payment identifiers you use — such as your UPI handle or Paytm number — to verify your identity and process transactions securely.

Yes. Submit a data access request via our privacy email or through a Help Centre ticket. We will compile and send you a copy of your account data within the timeframe required by applicable law, usually within 30 days.

Contact the privacy desk by email or raise a Help Centre ticket marked as a deletion request. After verifying your identity, we will remove your personal data from active systems, subject to any legal retention obligations that apply.

We share only the minimum data necessary to complete your transaction. Payment processors receive a tokenised transaction reference and the amount — your full account profile is not passed to them at any stage.

We retain your records for a defined period after account closure as required by Indian financial and data regulations. Once that period expires, your data is permanently purged from our systems with no backup copies retained.

We use essential session cookies to maintain your login and analytics cookies to improve the platform. You can block or clear non-essential cookies through your browser settings at any time; essential cookies are needed for the account to function.

Report any suspected data concern immediately through live chat or by emailing our privacy desk. We will acknowledge your report within 24 hours and open a formal investigation, keeping you informed at each stage of the process.

How playstar Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Data

Cookies and Tracking

Account Security Layers

Data Retention Period

Payment Data Handling

Who to Contact for Changes

Third-Party Data Sharing

Your Privacy Policy Questions — Answered

01 What personal data does playstar collect when I open an account?

02 Can I request a copy of all the data playstar holds about me?

03 How do I ask playstar to delete my account data?

04 Does playstar share my data with payment providers like UPI or Paytm?

05 How long does playstar keep my data after I close my account?

06 What cookies does playstar use and how can I control them?

07 Who do I contact if I believe my data privacy has been compromised?

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